Frequently Asked Questions

I cannot find the right product/scanner

We are sorry to hear this. If you submit this item/scanner to us, we will see if we can arrange an expansion of our current collection. Need help identifying the scanner? We will be happy to assist you if you contact us.

What if the item I am looking for is out of stock?

This particular item can be in stock after 1-2 weeks. If you are looking to purchase this product, then we would advise you to order it now while it is out of stock. Then when we receive a new shipment of this product we will prepare your order and ship it to you.

What is the estimated lead time of the product I am looking for?

For items in stock they will be shipped same day for orders placed and paid for by 3PM CET. The estimated lead time for products that are not in stock is approximately 2 weeks. With some products, this lead time is shorter but we are unable to give a guarantee.

When can I expect my order to arrive?

Netherlands: If the ordered products are in stock, then you can expect a delivery time of 1-2 business days.

Europe: If the ordered products are in stock, then you can expect a delivery time of 2-5 business days (depending on the country that you are ordering from).

Can I order on credit?

No it is not possible to order on credit. An alternative option would be to place an order and select “bank transfer” as your payment option. Upon request, we can send you an invoice and you will decide when to transfer the payment. NOTE: the order will be shipped once the funds have been received in our bank account. You can speed up this process by sending us a copy of your bank transfer confirmation.

What are the estimated shipping costs?

Shipping costs may vary depending on the location/country that you are ordering from. We ship our products from Houten, the Netherlands.

The shipping costs will appear during your checkout.

Where can I find the payment information?

After you have placed an order, you will receive a confirmation email. In that email there will be an option to view your order, click on it and you will be redirected to webpage with both the status of your order and payment information.

If requested, we can send the information by email.

Is VAT number obligated?

We need the VAT number for tax purposes. That is why commercial customers are not allowed to place an order without registering their VAT Number. For customers outside of the Netherlands, it is your responsibility to pay the taxes related to the order on your tax returns. We do not charge taxes outside of the Netherlands but do declare the sale.

Where can I find my tracking information?

When the order is shipped by our logistics team, an email containing shipment information (a tracking number) will be sent to you. You can also find your shipment information when you go to your original order confirmation email. Still not able to locate your shipment details? Sent us your order number and we will send the information to the email of that account.

Where can I find my invoice?

Invoices are sent automatically via email once the order is fulfilled. If you did not receive your invoice then we will be happy to send it to you. If you provide us with your order number then we will arrange the rest.

What is your return policy?

To start a return, you can contact us at Please note that returns will need to be sent to the following address at your cost: Scansupply, Duwboot 15, 3991 CD Houten, Netherlands.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

What is your refund policy?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you still have any unanswered questions, please don't hesitate to fill in the contact form provided below. Our team will promptly get back to you with an answer.

Contact form