Häufig gestellte Fragen

Ich kann das richtige Produkt/den richtigen Scanner nicht finden

we will see if we can arrange an expansion of our current collection. Need help identifying the scanner? We will be happy to assist you if you contact us.

Was passiert

then we would advise you to order it now while it is out of stock. Then when we receive a new shipment of this product we will prepare your order and ship it to you.

Wie hoch ist die voraussichtliche Lieferzeit des Produkts

this lead time is shorter but we are unable to give a guarantee.

Wann kann ich mit der Ankunft meiner Bestellung rechnen?

then you can expect a delivery time of 1-2 business days.

Europe: If the ordered products are in stock

Kann ich auf Kredit bestellen?

we can send you an invoice and you will decide when to transfer the payment. NOTE: the order will be shipped once the funds have been received in our bank account. You can speed up this process by sending us a copy of your bank transfer confirmation.

Wie hoch sind die voraussichtlichen Versandkosten?

the Netherlands.

The shipping costs will appear during your checkout.

Wo finde ich die Zahlungsinformationen?

you will receive a confirmation email. In that email there will be an option to view your order

Ist eine Umsatzsteuer-Identifikationsnummer erforderlich?

it is your responsibility to pay the taxes related to the order on your tax returns. We do not charge taxes outside of the Netherlands but do declare the sale.

Wo finde ich meine Sendungsverfolgungsinformationen?

an email containing shipment information (a tracking number) will be sent to you. You can also find your shipment information when you go to your original order confirmation email. Still not able to locate your shipment details? Sent us your order number and we will send the information to the email of that account.

Wo finde ich meine Rechnung?

Rechnungen werden automatisch per E-Mail verschickt

Wie sind Ihre Rückgabebedingungen?

you can contact us at hello@scansupply.eu. Please note that returns will need to be sent to the following address at your cost: Scansupply

Wie sind Ihre Rückerstattungsbedingungen?

and let you know if the refund was approved or not. If approved
please don't hesitate to fill in the contact form provided below. Our team will promptly get back to you with an answer.

Kontaktformular