Questions fréquemment posées
Je ne trouve pas le bon produit/scanner
we will see if we can arrange an expansion of our current collection. Need help identifying the scanner? We will be happy to assist you if you contact us.
Que faire si l'article que je recherche est en rupture de stock ?
then we would advise you to order it now while it is out of stock. Then when we receive a new shipment of this product we will prepare your order and ship it to you.
Quel est le délai de livraison estimé du produit que je recherche ?
this lead time is shorter but we are unable to give a guarantee.
Quand puis-je m'attendre à recevoir ma commande ?
then you can expect a delivery time of 1-2 business days.
Europe: If the ordered products are in stock
Puis-je commander à crédit ?
we can send you an invoice and you will decide when to transfer the payment. NOTE: the order will be shipped once the funds have been received in our bank account. You can speed up this process by sending us a copy of your bank transfer confirmation.
Quels sont les frais d'expédition estimés ?
the Netherlands.
The shipping costs will appear during your checkout.
Où puis-je trouver les informations de paiement ?
you will receive a confirmation email. In that email there will be an option to view your order
Le numéro de TVA est-il obligatoire ?
it is your responsibility to pay the taxes related to the order on your tax returns. We do not charge taxes outside of the Netherlands but do declare the sale.
Où puis-je trouver mes informations de suivi ?
an email containing shipment information (a tracking number) will be sent to you. You can also find your shipment information when you go to your original order confirmation email. Still not able to locate your shipment details? Sent us your order number and we will send the information to the email of that account.
Où puis-je trouver ma facture ?
Les factures sont envoyées automatiquement par e-mail une fois la commande traitée. Si vous ne l'avez pas reçue
Quelle est votre politique de retour ?
you can contact us at hello@scansupply.eu. Please note that returns will need to be sent to the following address at your cost: Scansupply
Quelle est votre politique de remboursement ?
and let you know if the refund was approved or not. If approved
please don't hesitate to fill in the contact form provided below. Our team will promptly get back to you with an answer.