Preguntas frecuentes

No puedo encontrar el producto/escáner correcto

we will see if we can arrange an expansion of our current collection. Need help identifying the scanner? We will be happy to assist you if you contact us.

¿Qué pasa si el artículo que estoy buscando está agotado?

then we would advise you to order it now while it is out of stock. Then when we receive a new shipment of this product we will prepare your order and ship it to you.

¿Cuál es el tiempo de entrega estimado del producto que estoy buscando?

this lead time is shorter but we are unable to give a guarantee.

¿Cuándo puedo esperar que llegue mi pedido?

then you can expect a delivery time of 1-2 business days.

Europe: If the ordered products are in stock

¿Puedo realizar un pedido a crédito?

we can send you an invoice and you will decide when to transfer the payment. NOTE: the order will be shipped once the funds have been received in our bank account. You can speed up this process by sending us a copy of your bank transfer confirmation.

¿Cuales son los costos estimados de envío?

the Netherlands.

The shipping costs will appear during your checkout.

¿Dónde puedo encontrar la información de pago?

you will receive a confirmation email. In that email there will be an option to view your order

¿Es obligatorio el número de IVA?

it is your responsibility to pay the taxes related to the order on your tax returns. We do not charge taxes outside of the Netherlands but do declare the sale.

¿Dónde puedo encontrar mi información de seguimiento?

an email containing shipment information (a tracking number) will be sent to you. You can also find your shipment information when you go to your original order confirmation email. Still not able to locate your shipment details? Sent us your order number and we will send the information to the email of that account.

¿Dónde puedo encontrar mi factura?

Las facturas se envían automáticamente por correo electrónico una vez completado el pedido. Si no ha recibido su factura

¿Cuál es su política de devolución?

you can contact us at hello@scansupply.eu. Please note that returns will need to be sent to the following address at your cost: Scansupply

¿Cuál es su política de reembolso?

and let you know if the refund was approved or not. If approved
please don't hesitate to fill in the contact form provided below. Our team will promptly get back to you with an answer.

Formulario de contacto